CGM Member Spotlight: Heather Gladden, Michigan Broadband Systems

Many businesses upgrading their communications systems place more emphasis on the upgrade than on the planning itself. Heather Gladden of Michigan Broadband Systems believes the planning process is equally important. 

Much of Michigan Broadband's growth has come through business networking, exceptional customer service, and a commitment to putting clients first. With years of experience, they have seen how preparation helps businesses avoid communication challenges after installation.

Building the Right Foundation

One common concern clients bring to Michigan Broadband is ensuring extensions, departments, and employees are properly connected within the system.

Before implementation, the team collaborates with clients to create communication flowcharts that outline how calls should move throughout the organization. This ensures employees remain accessible and customers reach the right person when they call.

Service Beyond the Installation

They take a different approach to support. Rather than directing customers to a large call center, the team serves as the first point of contact and coordinates directly with vendors when necessary.

Their goal is to find the solution that best fits the client's needs, rather than promoting a certain product or service. 

Relationships Matter

Heather joined the Collaborative Group of Michigan because relationships have always played a crucial role in business growth. Over the years, business networking has connected her with professionals who share the same commitment to helping clients and building trust within the community.

Learn more in our latest member spotlight. 

Interested in Joining CGM? 

Get ready to grow your business through trusted relationships and weekly business networking. 

👉 Contact us to arrange your Thursday morning visit today!